Customer service is a top priority of Afro Mermaid. All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.

Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of customers. We will assist customers on a first come, first served basis to the extent possible without infringing on the service needs of other customers.

Privacy & Safety

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This “Privacy Policy” describes the privacy practices of Afro Mermaid Inc., and our subsidiaries and affiliates (collectively, “Afro Mermaid”, “we”, “us”, or “our”) in connection with the Afro Mermaid website, the Afro Mermaid mobile application, any other website or mobile application that we own or control and which posts or links to this Privacy Policy (the “Sites”) as well as our related services (together with the Sites, the “Service”), and the rights and choices available to individuals with respect to their information. 

PERSONAL INFORMATION WE COLLECT

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Personal information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

• Contact data, personal or business contact information such as your first and last name, email and mailing addresses, phone number, professional title and company name.

• Registration data, such as information that you provide to register for an account or sign up for an event, including the day and month of your birth and the event you registered for.

• Data about others for whom you purchase an item or gift, such as name, delivery address and phone number. Please do not purchase a gift for someone or share their contact information with us unless you have their permission to do so.

• Profile data, such as your username and password that you may set to establish an online account with us and your interests and preferences.

• Communications, such as information you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us,

• Marketing data, such as the email address or contact details that we use to send marketing communications and your preferences for receiving communications about our activities, events, sweepstakes and contests.

• Purchase data, including your order history and information needed to process and fulfill your order, including order details, billing address, and delivery address.

• Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.​

HOW WE USE YOUR PERSONAL INFORMATION

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We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

Service delivery. We may use your personal information to:

• provide, operate and improve the Service, such as to enable you to make purchases of clothing and accessories that we have listed on the Sites;

• establish and maintain your account on the Service;

• communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;

• provide customer support and maintenance for the Service

To comply with laws and regulations. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities. 

For compliance, fraud prevention and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) audit our internal processes for compliance with legal and contractual requirements; (c) enforce the terms and conditions that govern the Service; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyber attacks and identity theft.

With your consent. In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law. 

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SECURITY PRACTICES

The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

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CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Sites. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail or another manner through the Service.

Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

HOW TO CONTACT US

Please direct any questions or comments about this Policy or privacy practices to Info@afromermaid.co. You may also write to us via postal mail at:

Afro Mermaid 

P.O. Box 970534 

Miami, FL 33197